pain.002 — Payment Status Report

pain.002 (CustomerPaymentStatusReport) is the ISO 20022 message with which the bank reports to the customer the status of a payment instruction (pain.001).

What does it report?

• Whether the instruction was accepted or rejected
• Partial acceptance situations
• Rejection reasons (reason code) — for example an invalid IBAN or insufficient balance

Flow

1. The customer sends pain.001.
2. The bank responds with the status via pain.002.
3. If necessary, the customer corrects it and resends.

Rejection codes are standardised; for their detailed meanings, see your bank’s ISO 20022 guide.